


Some leaders react to unsolicited feedback as criticism and miss an opportunity to learn. At the end of the month, employees meet to discuss the book. Employees have approximately one month to read the book and are given $50 after completing it. The founders pay employees to read books that benefit both their personal and professional lives. Through the company's reading program, called Making People Better, books are distributed to employees, along with a "read by" date. Suncoast Coffee Service and Vending is a small company of twenty employees based in Tampa, Florida. As you and your team improve, so do service levels, operational efficiency and everything else. There are ultimately only two ways to grow your business: grow yourself and grow your team. Related: Tips to Go Above and Beyond With Customer ServiceĤ. Periodically ask: "What can I do to help?" It isn't about being servile, but about finding ways to support your employees so they can become successful. Robert Greenleaf coined the term " servant leadership" in the 1960's. The way you treat people is a barometer to everyone on your team. Treat your team as you expect them to treat customers.Īsking your team to be courteous to customers and being a jerk to them is incongruent and hypocritical. Being the leader doesn't give you a free pass to indulge your base instincts. Related: 4 Ways to Spring Clean Your Brandģ. Butler Amusements, a Fairfield, Cal.-based carnival company, has always prided itself on having the cleanest trucks in the business and has built a brand around the slogan: "The Cleanest Show in the West."

And don't limit appearance to just yourself.
